Greenhouse Marketing
 

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Mystery Shopping
Until you can see your residence through your customers’ eyes, you don’t really understand their perception of your business.  Our trained shoppers evaluate the whole “customer experience”, not just the salesperson, so you can clearly see where you excel and where you fail.  Our program offers:

  • Availability in both French and English
  • Experienced shoppers who undergo a thorough orientation
  • Weekday, weekend and evening telephone inquiries – all audio taped so you can hear them yourself
  • A detailed tour shop that includes more than 80 questions to cover every conceivable area that might affect a prospect’s decision
  • A report on the site’s sales follow-up, documenting and commenting on the frequency and follow up action of the marketer
  • A numerical scale for ranking each area, along with comprehensive comments
  • Benchmarking against industry standards
  • Company-wide, divisional and site-specific reports
  • An action plan automatically formatted to red flag any area in which a site scored less than 50%
  • Web access to your results and audio
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